Privacy statement

Privacy and cookie statement Narrative Labs

Privacy statement

Narrative Labs attaches great importance to your privacy. To best ensure your privacy, a number of principles apply.

  • Inform – We want to inform you as well as possible how and why we process personal data. We do so through this privacy statement.
  • Limiting collection – We take great care to limit our collection of personal data to only what is really necessary for the purposes listed below.
  • Your data stays with us – We do not pass on your personal data to other parties unless it is necessary to provide the service used or when we are required to do so by law.
  • Security – We take appropriate security measures to protect your personal data and require the same from parties processing personal data on our behalf.
  • We respect your legal rights – Based on the law, you have several rights. We inform you about them in this privacy statement.

This privacy statement explains how we put these principles into practice and respect and protect your right to privacy

Who are we?

Only creative entrepreneurs is a full-service digital marketing network, of which Narrative Labs is a part. This statement covers any personal data we may collect during your interactions with us, such as when you visit our website, contact us, and so on.

What do we use your personal data for?

Depending on the services we offer, your personal data may be used for the following purposes:

  1. Answering your questions;
  2. Making appointments;
  3. Sending information about our products and services;
  4. Maintaining the relationship with you as a customer or service provider;
  5. If you choose to create an account, manage your account and profile;
  6. Delivering and improving our services;
  7. Share and improve our websites and social media channels;
  8. Mailing you a newsletter and/or survey;
  9. Conducting an application process (this applies to applicants, trainees and graduates).

We do not process your personal data for purposes other than the above unless you have given your prior consent or we are allowed or required to do so by law.

On what bases do we process your personal data?

We process your personal data only on a legal basis. For the purposes mentioned above, we process your personal data on the basis of the following bases:

  1. You have given consent, for example for placing cookies or sending a newsletter. You can withdraw this consent at any time;
  2. The processing is necessary for the performance of the agreement with you, for example to make an appointment;
  3. The processing is necessary to comply with a legal obligation, for example in the field of taxation;
  4. The processing is necessary for the protection of a legitimate interest, for example if we use cookies to improve our services and which have no or limited impact on your privacy.

What personal data do we need?

While interacting with us, we may ask for certain information, such as:

  1. Contact details such as your name, e-mail address and phone number;
  2. Biographical information such as your date of birth, job title and gender;
  3. Financial information (if required for the performance of our services and/or billing);
  4. Data required in the context of the business relationship;
  5. Your CV if you are applying for a job, internship or graduation with us.

In addition, we may collect data about your internet address, systems and activities such as:

  1. Your cookie ID;
  2. The type of web browser you use;
  3. The web pages you visit on our websites.

How do we collect your personal data?

Narrative Labs may collect data in two different ways: one in which you actively consent and one in which you passively consent.

You can actively share personal data with us in various ways, such as:

  1. Complete and submit the contact form on our website;
  2. Communication with us, for example via e-mail or telephone with one of our staff members.

If your internet browser is configured to accept cookies, you may share certain personal information with us, such as your IP address. We then collect this data without you having to take any action. .

With whom do we share your personal data?

We only share your data with third parties if this is necessary because of the aforementioned purposes. Where appropriate, Narrative Labs remains responsible. A processing agreement is then concluded with the third party. There is one exception to this, and that is when we have to share or transfer the data due to legal obligations – such as, for example, criminal investigations or for tax reasons.

How long do we keep your personal data?

We do not retain the information longer than necessary for the aforementioned purposes, except in cases where any legal obligation precludes deletion of the personal data. We keep information from job applicants, trainees and graduates for a maximum of six months, unless you give explicit consent to keep data longer.

How do we protect your personal data?

We take the protection of your data seriously and take appropriate measures to counter abuse, loss, unauthorised access, unwanted disclosure and unauthorised modification. If you have the impression that your data is not properly secured or there are indications of misuse, please contact us.

What are your privacy rights?

You have the right to access, correct or delete your personal data. In addition, you have the right to withdraw your possible consent to data processing or object to the processing of your personal data by Narrative Labs. You also have the right to data portability. This means that you can submit a request to us to send the personal data we hold about you in a computer file to you or another organisation named by you. You can send a request to inspect, correct, delete or transfer your personal data or a request to withdraw your consent or object to the processing of your personal data to the contact details below. We will respond to your request as soon as possible. Please make sure you clearly indicate who you are, so that we can be sure we are not modifying or deleting data of the wrong person.

Cookie statement

We use cookies on this website. Cookies are small text files that a website places on your computer, tablet or mobile phone when you visit the website. These cookies store information about your website visit. In some cases, cookies are used to process personal data. By using cookies, a website can recognise you the next time you visit. This can be useful, for example, if you do not want to log in every time you visit the website.

We ask your permission to offer cookies when you visit our website. In addition, you can set your browser to accept all cookies, not accept cookies or leave the choice up to you. If you reject all our cookies in your browser, certain parts of our website may not work or may not work properly. More information on cookie settings can be found in your browser’s Help function.

Below, we explain the types of cookies we offer on our website.

Permanent cookies

A permanent cookie allows us to recognise you during a subsequent visit to our website. The website can therefore be adapted to your preferences, for example in terms of language. When you select a language, we include it in a persistent cookie and offer it to your browser; if you have set your browser to accept this cookie, you will not have to select the language next time. This saves time and improves your experience. Permanent cookies may use your IP address to remember you; you can reject them via your browser settings and delete them via the ‘Clear History’ function.

Session cookies

Using a session cookie, our web server remembers which pages of the website you have viewed during the current visit and in what order. This is important because the web server has no memory for this. By analysing information from anonymised cookies afterwards, we can also optimise the layout of and navigation on our site. These types of cookies are ephemeral; they are automatically deleted when you close your web browser. Moreover, they do not collect personal data, such as your IP address.

Third-party tracking cookies

With your permission, advertisers can place so-called tracking cookies on your equipment. They use these cookies to track which pages you visit from their network in order to build up a profile of your online surfing behaviour. This profile is partly built on the basis of comparable information obtained from your visits to other websites from their network. This profile is not linked to your name, address, e-mail address and the like as known to us, but only serves to tailor advertisements to your interests so that they are as relevant to you as possible. You can delete or permanently block these cookies via your browser settings.

Google Analytics cookies

We use the Google Analytics service to get reports on how visitors use our website. For this purpose, we provide each visitor with a cookie from Google. If you have set your browser to accept such cookies, your browsing habits on our website are stored in this cookie. The information from these cookies is processed by Google and sent back to us. This is done anonymously; your IP address is not passed on.

We have allowed Google to use the anonymised information from Google Analytics for other Google services. The Google Analytics information may be stored by Google on servers in the United States. Google adheres to Privacy Shield principles and is a member of the US Department of Commerce’s Privacy Shield programme. This means that there is an appropriate level of protection for the processing of any personal data.

Social media buttons

On our website, you will find links to our company page on LinkedIn, Facebook, Twitter, Instagram and/or other social media platforms. After clicking such a link, you will be taken to our company page on the relevant platform. If desired, you can log in with your password for this platform and click ‘Follow’. Depending on your settings, you will then be notified of new posts on this platform. The platform also sends a notification with your account name to us. We know you are following us on this platform and we can view your public profile on this platform. We are bound by the privacy policies of the social media we participate in and recommend that you read their privacy statements.

Links to other websites

When you view our website, you may find links to other websites for your convenience and information. These websites are not operated by us and may have their own privacy statements. We encourage you to read these so that you understand how your personal information is used by these sites. We are not responsible for the content of these sites or their use or privacy policies.

Retention period

Cookies are not kept longer than necessary for the purpose for which the cookie was set. The retention period for each cookie can be checked in the full overview of cookies used by the website.

Where and how can you make a complaint?

If you have any questions about our privacy and cookie policy, please contact us. If you are in any way dissatisfied with the way we handle your personal data, we hope you will let us know. We regard all feedback as a tool for learning and are keen to turn any negative experience you have into a positive one! Finally, we would like to remind you that you have the option to file a complaint with the regulator in the country where you are located. In the Netherlands, the regulator is called the Personal Data Authority.


We reserve the right to make changes to this statement. It is recommended that you consult this statement regularly so that you are aware of these changes.

Questions and Feedback

We regularly check our compliance with this privacy and cookie policy. If you have any questions about it, please contact us using the contact details below.


Narrative Labs
President Kennedylaan 19
2517 JK Den Haag
The Netherlands

+(31) 070 360 4025